Appointment Cancellation Policy
Your appointments are very important to us at Na’ava Skin Care Spa, and thus, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked weeks ago. Since the services are reserved for you personally, a Cancellation fee will apply.
Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount next time you come in. In addition to this and in an effort to avoid last-minute cancelations and no-shows, for clients that have had previously canceled their appointment last minute, a $50 deposit will be required for any future appointments they like to book with us.
As a courtesy, we will call and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.